Acceptable Use Policy (AUP)
This Acceptable Use Policy governs the use of SolaDrive's web hosting service. Violation of this AUP may result in suspension or termination of your service. In the event of a dispute between you and SolaDrive regarding the interpretation of this AUP, SolaDrive's interpretation, in its reasonable commercial judgment, shall govern.
Table of Contents
- Offensive Content
- Examples of unacceptable material
- Internet Relay Chat (IRC)
- Security
- Bulk Commercial E-Mail
- Unsolicited E-Mail
- Material Protected by Copyright
- Copyright Infringement Notice
- Other
- Disclaimer
- Internet Abuse
SolaDrive may refuse to accept any customer or any website for participation in the SolaDrive hosting network as determined by SolaDrive at its sole discretion. Any material that in our judgment that is obscene or threatening is prohibited and will be removed from our servers with or without notice.
Offensive Content
You may not publish or transmit via SolaDrive's service any content that SolaDrive reasonably believes:
- constitutes child pornography;
- is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech;
- is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;
- is defamatory or violates a person's privacy;
- creates a risk to a person's safety or health, creates a risk to public safety or health, compromises national security, or interferes with a investigation by law enforcement;
- improperly exposes trade secrets or other confidential or proprietary information of another person;
- is intended to assist others in defeating technical copyright protections;
- clearly infringes on another person's trade or service mark, patent, or other property right;
- promotes illegal drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking;
- is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to SolaDrive; or
- is otherwise malicious, fraudulent, or may result in retaliation against SolaDrive by offended viewers.
Content "published or transmitted" via SolaDrive's service includes Web content, e-mail, bulletin board postings, chat, and any other type of posting or transmission that relies on any Internet service provided by SolaDrive.
Examples of unacceptable material
IRC Bots, Proxy Scripts / Anonymizers, Pirated Software / Warez, ".img" / image hosting only sites that do not host an actual domain name, Escrow, High-Yield Interest Programs(HYIP), Bank Debentures, Bank Debenture Trading Programs, and Prime Banks Programs, lottery sites, muds / rpg's, hate sites, hacker focused sites/archives/programs, sites promoting illegal activities
Internet Relay Chat (IRC)
Use of Internet Relay Chat on any of our shared or dedicated servers is explicitly forbidden. This includes, but is not limited to, running any clients, bots, redirection services (proxys), or servers, of any kind.
Security
You must take reasonable security precautions. You must protect the confidentiality of your password, and you should change your password periodically.
Bulk Commercial E-Mail
You must obtain SolaDrive's advance approval for any bulk commercial e-mail, which will not be given unless you are able to demonstrate all of the following to SolaDrive's reasonable satisfaction:
- Your intended recipients have given their consent to receive e-mail via some affirmative means, such as an opt-in procedure;
- Your procedures for soliciting consent include reasonable means to ensure that the person giving consent is the owner of the e-mail address for which the consent is given;
- You retain evidence of the recipient's consent in a form that may be promptly produced on request, and you honor recipient's and SolaDrive's requests to produce consent evidence within 72 hours of receipt of the request.
- The body of the e-mail must describe how the e-mail address was obtained, for example, "You opted in to receive this e-mail promotion from our Web site or from one of our partner sites," and information on how to request evidence of the consent, for example, "If you would like to learn more about how we received your e-mail address please contact us at abuse@**yourdomain.com**."
- You have procedures in place that allow a recipient to easily revoke their consent - such as a link in the body of the e-mail, or instructions to reply with the word "Remove" in the subject line. Revocations of consent are honored within 72 hours, and you notify recipients that their revocation of their consent will be honored in 72 hours;
- You must post an abuse@**yourdomain.com** e-mail address on the first page of any Web site associated with the e-mail, you must register that address at abuse.net, and you must promptly respond to messages sent to that address;
- You must have a Privacy Policy posted for each domain associated with the mailing;
- You have the means to track anonymous complaints;
- You may not obscure the source of your e-mail in any manner. Your e-mail must include the recipients e-mail address in the body of the message or in the "TO" line of the e-mail; and
- You otherwise comply with the CAN SPAM Act and other applicable law.
These policies apply to messages sent using your SolaDrive service, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site hosted via your SolaDrive service. In addition, you may not use a third party e-mail service that does not practice similar procedures for all its customers.
SolaDrive may test and otherwise monitor your compliance with its requirements, including requesting opt-in information from a random sample of your list at any time.
Unsolicited E-Mail
You may not send any unsolicited e-mail, either in bulk or individually, to any person who has indicated that they do not wish to receive it.
You must comply with the rules of any other network you access or participate in using your SolaDrive's services.
Material Protected by Copyright
You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless:
- you have been expressly authorized by the owner of the copyright for the work to copy the work in that manner;
- you are otherwise permitted by established United States copyright law to copy the work in that manner.
SolaDrive will terminate the service of repeat copyright infringers.
Copyright Infringement Notice (Digital Millennium Copyright Act)
If you believe your copyright is being infringed by a person using the SolaDrive network, please send your written notice of copyright infringement to: [email protected]
Your notice must include the following:
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted words at a single site are covered by a single notification, a representative list of such works at that site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit SolaDrive to locate the material;
- Information reasonably sufficient to permit SolaDrive to contact you, such as an address, telephone number, and, if available, an e-mail address;
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, the copyright owner's agent, or the law;
- A statement that the information in the notification is accurate, and under penalty of perjury that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Other
You must have valid and current information on file with your domain name registrar for any domain hosted on the SolaDrive network.
You agree that when communicating with our staff, all communication will be void of profanity and/or abusive demeanor.
Disclaimer
SolaDrive is under no duty, and does not by this AUP undertake a duty, to monitor or police our customers' activities and disclaims any responsibility for any misuse of the SolaDrive network.
Inquiries regarding this policy should be directed to [email protected].
Internet Abuse
You may not engage in illegal, abusive, or irresponsible behavior, including:
- Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures (including those belonging to SolaDrive and its customers) without express authorization of the owner of the system or network;
- Monitoring data or traffic on any network or system without the authorization of the owner of the system or network;
- Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;
- Use of an Internet account or computer without the owner's authorization, including, but not limited to Internet scanning (tricking other people into releasing their passwords), password robbery, security hole scanning, and port scanning;
- Forging of any TCP/IP packet header or any part of the header information in an e-mail or a newsgroup posting; or
- Any conduct that is likely to result in retaliation against the SolaDrive's network and/or services.
- Use of SolaDrive's network and/or systems in a way that unreasonably interferes with SolaDrive's other customers use of the same resources.
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Litespeed Powered Servers
All our servers are powered by Lightspeed which is up to 9x faster than Apache, and did we mention its much more reliable too?
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Multiple Hosting Locations
When hosting with us you have the option to chose where to have your site hosted making for even faster load times.
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CloudFlare Supercharged Sites
All sites on our servers utilize CloudFlare technology, boosting the load times reliabilty of your site while making it more secure and use less bandwidth. It basically takes your already fast site with Litespeed and supercharges it with CloudFlare!
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24/7 USA Technicians
We employ only American based technicians allowing us to provide a better quality support to our clients.
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30 Day Money Back Guarantee
All our plans are backed with a 30 Day Money Back Guarantee except our Dedicated servers.
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99.9% Uptime Guarantee
Because we utilize some of the best hardware, massive servers, and raid-10 storage we very rarely see downtime on our servers which is why we can guarantee 99.9% uptime each month.
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1 Hour Response Time Guarantee
Normally each ticket is answered in about 10 minutes, however we guarantee it will never be more than 1 hour.
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Powerful 16 Core Xeon Servers
Our servers consist of 16 Core Xeon processors, at least 16gb RAM, Raid-10 Storage for increased speed and reliability, and R1Soft backups you can rest assured you are hosted on the best technology.
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cPanel/WHM + Fantastico
All shared and reseller accounts come with cPanel and WHM for reseller accounts. Along with that we provide Fantastico, RvSiteBuilder and RvSkins. Building and managing a site couldn’t get easier.
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Non-Oversold Servers
Because we have strict policies we abide to for the amount of accounts, avg. load, I/O wait, etc, you can expect you will never be on a server that is overloaded with accounts.
Our Data Center
Our servers are secured and kept in a state of the art facility located in Los Angeles, California, Seattle, Washington, and also Kent, UK. Our Data Center's include complete redundancy in power, network connectivity, fire suppression, and unparalleled security and safety. The Data Center is monitored 24 hours a day, all year long by our on-site expert technicians ensuring you with high-quality service.
Server Specifications
At SolaDrive we utilize the highest quality technology to ensure your website is available 24 hours a day, 7 days a week. Our servers are tuned and maintained to a high degree, resulting in lightning-fast performance, quick loading times for all sites, and extremely high reliability.
Typically, our servers are setup as the following:
- 16 Core Xeon Processors
- 16Gb RAM
- 4x 146GB SAS Hard Drives in Raid-10
- Dual Intel 10/100 Network Interface Cards
- CentOS Operating System
- Cpanel/WHM Control Panel
- LiteSpeed instead of Apache
Building Description
- 22,000-96,000 square feet
- Single-16 story with concrete masonry perimeter walls
- Category 5 storm resistant
Facility Security
- On-site personnel 24x7x365
- Electronic and physical security
- Man-trap entry & badge-only access provided by ADT Security
- Video surveillance
Power Protection
- 1MW Caterpillar diesel generator
- 80+ hour fuel supply
- Powerware UPS & battery backup
- Routine systems testing
Air Conditioning
- Constant 72F/45% humidity precision control
- Separate cooling zones
- 200 tons of total cooling capacity
- Redundant Liebert CRAC units
Building Management & Monitoring Systems
- Electrical monitoring and environmental controls
- Under floor water detection system
- Early fire prevention and detection systems
Air Conditioning
- VESDA smoke detection
- Fire Suppression System
- Dry pipe water sprinkler system







